Terms of Service

Overview

Welcome to Big Little Deals. The terms “we”, “us” and “our” refer to Big Little Deals, an Australian discount and clearance retailer. We operate this website and online store, including its content, features, tools, products and related services (the “Services”). Our store is powered by Shopify.

These Terms of Service (“Terms”) govern your use of the Services and purchases from our store. Please read them together with our Privacy Policy and Returns & Refunds Policy. By placing an order or using the Services, you agree to these Terms to the extent permitted by law.

We sell and deliver within Australia only.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation. This protection applies to every section of these Terms, including any disclaimer, limitation of liability or release.

1. Access and account

To place an order, you must be at least 18 years old or have a parent or legal guardian place the order on your behalf.

You must provide accurate and current information when ordering or creating an account, including your contact, payment and delivery details. You must be authorised to use the payment method provided.

Keep your account credentials secure and contact us promptly if you suspect unauthorised access. You are responsible for activity you authorise through your account. You must not sell or transfer your account to another person.

2. Our products

Big Little Deals offers discounted and clearance products. Stock may be limited, and sold-out items may not be restocked. Availability, product ranges and offers may change for future orders.

Please check the product description, dimensions, size, colour, age suitability and any disclosed condition details before purchasing. Any known defect, incomplete contents or relevant packaging damage offered as part of a clearance sale will be identified in the listing before purchase.

We aim to show products accurately. Screen settings and lighting can affect how colours appear, but this does not limit your rights if an item is materially different from its description or images.

A discounted price does not remove the consumer guarantees that apply to a product. Changes to a listing after purchase do not change the description or promises that applied to your order.

3. Orders, cancellations and returns

When you submit an order, you offer to buy the selected products at the total price shown at checkout. An automated acknowledgement confirms receipt of your order. We accept your order when we expressly confirm acceptance or dispatch the products, whichever occurs first.

Before acceptance, we may decline an order on reasonable grounds, such as unavailable stock, failed payment, suspected fraud, an obvious pricing error or a delivery address outside Australia. We will notify you and promptly refund any payment for an order we decline. Any cancellation after acceptance must be permitted by law or agreed with you.

Please check your order carefully. We do not offer change-of-mind cancellations, returns, refunds or exchanges. This includes choosing the wrong size, colour or product, finding an item cheaper elsewhere, or deciding you no longer want it, where we supplied the goods correctly and as described.

If you notice an ordering error, contact info@biglittledeals.com.au promptly. We may be able to help before processing or dispatch, but cannot guarantee a requested change.

Faulty, damaged, incorrect or misdescribed goods, and other failures to meet consumer guarantees, will be handled under Australian Consumer Law and our Returns & Refunds Policy. This applies to all sale and clearance stock. A clearly disclosed defect does not itself provide grounds for a return for that defect; rights relating to other undisclosed problems remain unaffected.

Your purchases are intended for personal or household use. Please contact us before placing an order for commercial resale or export.

4. Prices, promotions and payment

All prices are in Australian dollars (AUD) and include GST where applicable. Delivery charges are disclosed before you place your order, and the final total is shown at checkout.

Prices and promotions may change for future purchases. A later price reduction does not create an entitlement to a refund of the difference. Changes do not alter the agreed price of an accepted order without your consent.

Any promotion conditions, including eligible products, expiry dates, minimum spend and whether a discount code is required, will be stated with the offer. Discounts apply as advertised and cannot be combined unless the offer allows it.

Any advertised comparison price or saving will be described accurately. A manufacturer's recommended retail price, where identified as such, is not a representation that we previously sold the product at that price.

You agree to pay the total shown at checkout using an authorised payment method. We may request information reasonably necessary to verify a payment or prevent fraud. Additional terms of your payment provider may apply to your use of its service.

5. Shipping and delivery

We deliver to Australian addresses only. Available delivery options, charges and any location restrictions are displayed during checkout or in the delivery information provided on our website.

Dispatch and delivery timeframes are estimates unless we expressly agree otherwise. If a significant delay arises, we will take reasonable steps to keep you informed and resolve the issue. Your rights concerning non-delivery or unreasonable delay remain unaffected.

Please provide a complete and accurate delivery address. If an address error you make causes an additional delivery cost, we may ask you to cover the reasonable actual cost of redelivery, disclosed and agreed beforehand.

If an order arrives damaged, appears lost or has not arrived within the expected timeframe, contact info@biglittledeals.com.au. We will investigate with the carrier. Handing your parcel to a carrier does not remove our obligations to you.

6. Intellectual property

Website text, images, graphics, logos, designs, videos and other content belong to Big Little Deals or their respective owners or licensors and are protected by applicable intellectual property laws.

You may browse the website, share links and retain copies of your order information for personal use. Other than uses permitted by law, you must obtain the relevant rights holder's permission before reproducing, modifying, distributing or commercially exploiting protected content.

Big Little Deals branding must not be used in a way that suggests an unauthorised affiliation or endorsement. Shopify's branding and third-party product branding remain the property of their respective owners.

7. Optional tools

The Services may include optional tools supplied by third parties. Separate provider terms may apply, and you should review them before choosing to use a tool.

We do not control independently operated third-party tools and cannot promise their continuous availability. However, using a third-party tool does not remove our responsibility for obligations we owe you under these Terms or applicable law.

New features we introduce will be subject to these Terms and any additional conditions disclosed before use.

8. Third-party links

Our website may link to third-party websites or resources. A link does not, by itself, indicate that we endorse or control the linked website. Review the relevant provider's terms and privacy practices before using its services.

Questions about purchases made directly from another business should be directed to that business. For products purchased from Big Little Deals, contact us; we will not require you to deal exclusively with a manufacturer to exercise your rights against us.

9. Relationship with Shopify

The following statement is subject to the non-excludable rights described in the Overview. No release applies to liability that cannot lawfully be excluded.

Big Little Deals is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Big Little Deals. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Big Little Deals, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Big Little Deals.

10. Privacy

Our Privacy Policy explains how we collect, use, store and disclose personal information in connection with the Services. Please read it before providing personal information.

Shopify also processes information associated with its platform, as described in its Consumer Privacy Policy.

Information may be handled by Shopify and other service providers located outside Australia, even though we sell and deliver only within Australia. Our Privacy Policy describes the relevant arrangements. Nothing in these Terms is intended to create blanket consent to unrelated marketing or data uses.

11. Reviews and feedback

If you submit a product review, photo or other content for publication, you confirm that it reflects your genuine experience and that you have the necessary rights and permissions to submit it. Please disclose any incentive received in connection with a review.

You retain ownership of your content. You give us a non-exclusive, royalty-free licence to display and reproduce it in connection with the relevant product and our store, including related marketing. We may adjust formatting or length without changing its meaning. This licence does not permit us to publish private customer-service correspondence as a testimonial without your consent.

We may moderate content that is unlawful, abusive, misleading, irrelevant, contains personal information or infringes another person's rights. We will not remove a review simply because it expresses a genuine negative opinion.

Do not impersonate another person, post false reviews or submit malicious content. We are not obliged to pay for unsolicited suggestions or feedback.

12. Errors, inaccuracies and omissions

We aim to keep product descriptions, prices, availability and delivery information accurate. If we identify an error, we will correct it promptly.

If an error affects your order, we will contact you and explain the available options. We will not charge a higher price or substitute a materially different product without your agreement. A refund will be provided where we cannot fulfil an order and it is cancelled in accordance with these Terms and applicable law.

This section does not override an accepted contract or your rights regarding misleading information.

13. Prohibited uses

You must use the Services lawfully. You must not:

• Commit fraud, impersonate another person or provide deliberately misleading information.

• Harass or threaten staff, customers or other people.

• Infringe intellectual property, privacy or other legal rights.

• Upload malware, send spam or interfere with the website's operation.

• Access another person's account or collect personal information without authority.

• Bypass security measures, payment controls or reasonable access restrictions.

• Use automated tools to place unauthorised orders, manipulate availability or disrupt the Services.

• Copy or exploit website content commercially without permission or another lawful basis.

We may take proportionate steps to protect the Services where we reasonably believe these requirements have been breached, as described in section 15.

14. Automated agents

An “Agent” is software that takes autonomous or semi-autonomous actions on a person's behalf when interacting with the Services.

Any permitted Agent access must comply with these Terms and reasonable technical access requirements. Agents must identify themselves accurately, respect access limits and must not impersonate a human, circumvent CAPTCHAs or bypass security controls. Agents making HTTP or HTTPS requests must identify themselves using “Agent/[agent name]” in their user-agent string.

We may restrict Agent activity where reasonably necessary to protect security, privacy, stock availability or website performance. Use of an Agent does not authorise purchases or account changes beyond the instructions and authority given by the customer.

15. Suspension and termination

We may restrict or suspend access where reasonably necessary to address suspected fraud, security risks, unlawful conduct or a material breach of these Terms. Where practical, we will explain the reason and allow you a reasonable opportunity to resolve the issue. Immediate action may be necessary to prevent harm or comply with the law.

You may stop using the Services or ask us to close your account at any time. Account closure does not cancel an accepted order or remove either party's existing rights and obligations.

Suspension or termination does not remove your entitlement to an applicable refund, remedy or assistance with an existing purchase. Provisions that reasonably need to continue, including intellectual property, privacy and existing payment obligations, will survive termination.

16. Consumer guarantees and website availability

Goods purchased from Big Little Deals are covered by applicable Australian consumer guarantees. For a major failure, you may choose a refund or replacement. For a minor problem, we may arrange a free repair first. If it cannot be resolved within a reasonable time, further remedies may be available. Other rights, including compensation where applicable, remain available under the law.

Our Returns & Refunds Policy explains how to contact us about a problem. No fixed 30-day period or requirement for unused goods or original packaging limits a valid consumer guarantee claim.

We take reasonable care in providing the website but cannot guarantee that it will always be available or free from technical interruptions. This does not exclude liability for a failure to meet a legal obligation or a promise made about your purchase.

17. Liability

Nothing in these Terms excludes liability for fraud, wilful misconduct, failure to comply with a non-excludable consumer guarantee, or any other liability that cannot legally be excluded or limited.

Subject to those protections, we are not responsible for losses to the extent caused by your unlawful conduct, misuse of the Services or failure to take reasonable steps to avoid a loss. This does not excuse loss caused or contributed to by our own breach, negligence or misconduct.

We do not exclude compensation that you are legally entitled to receive, including reasonably foreseeable loss resulting from a failure to meet a consumer guarantee.

18. Responsibility for third-party claims

To the extent permitted by law, you are responsible for reasonable third-party losses and legal costs directly caused by your fraud, wilful misconduct or knowing infringement of another person's rights through the Services.

You are not responsible under this section for losses caused or contributed to by our negligence, breach of these Terms or unlawful conduct, or that of anyone seeking recovery through us.

If such a claim arises, we will notify you promptly, provide reasonable information and take reasonable steps to minimise the loss. We will not agree to a settlement that imposes liability or obligations on you without your consent.

19. Severability

If a provision is found to be unlawful or unenforceable, it will not apply to that extent. The remaining provisions will continue where they can operate lawfully and independently.

20. Waiver and agreement

A failure or delay by either party to enforce a right does not waive that right.

These Terms, the policies referred to in them, and the product information and agreed order details form the terms of your purchase. They do not exclude representations, promises or rights that the law requires us to honour.

If a policy conflicts with these Terms, it will be read consistently with your non-excludable rights. Specific terms expressly agreed for your order apply to that order to the extent permitted by law.

21. Assignment

Neither party may transfer obligations under an accepted order without the other party's consent, except where a transfer is permitted by law and does not materially reduce the other party's rights or protections. Consent must not be unreasonably withheld.

If our business is transferred, we will take reasonable steps to ensure existing orders and consumer obligations are honoured and provide notice where required. Any transfer of personal information must comply with applicable privacy obligations.

22. Governing law and disputes

These Terms are governed by the laws applicable in Australia. Mandatory protections available under the laws of your state or territory continue to apply.

Please contact info@biglittledeals.com.au first if you have a concern so we can try to resolve it. This does not prevent you from contacting a consumer protection agency or bringing a claim before a court or tribunal with jurisdiction. These Terms do not require you to bring a consumer claim exclusively in a particular state or territory.

23. Headings

Headings are provided for convenience and do not change the meaning of these Terms.

24. Changes to these Terms

We may update these Terms to reflect changes to our business, Services or legal obligations. The updated version will be published on this page, and we will provide notice of material changes where required by law.

Updated Terms apply to future use and future orders. They do not retrospectively change an accepted order, remove an accrued right or reduce a consumer guarantee. The version in effect when your order was accepted will continue to apply to that order unless you agree to a lawful change.

25. Contact information

Big Little Deals
Email: info@biglittledeals.com.au
Sales and delivery: Australia only

For order, return or Terms of Service enquiries, please email us. If an item needs to be returned, contact us first for the correct return address and instructions.