Refund policy

Returns & Refunds

Big Little Deals is an Australian discount and clearance retailer. Please choose carefully, as we do not offer returns, refunds or exchanges for change of mind.

This includes ordering the wrong size, colour or product, finding an item cheaper elsewhere, or deciding you no longer need it, where we supplied the item correctly and as described.

This policy applies to purchases delivered within Australia.

Faulty, damaged or incorrect items

If your item arrives damaged, is faulty, does not match its description, or you receive the wrong item, please contact us at info@biglittledeals.com.au as soon as reasonably possible after noticing the issue.

Please include:

Your order number or other proof of purchase.
A description of the problem.
Photos or a short video showing the issue, where possible.

We may need to inspect the item before determining the appropriate solution.

Australian Consumer Law

Our products come with consumer guarantees under Australian Consumer Law that cannot be excluded. These protections apply to discounted and clearance products.

For a major failure, you can choose a refund or replacement. For a minor problem, we may arrange a repair at no cost to you. If the problem cannot be resolved within a reasonable time, you may be entitled to a refund, replacement or another remedy under Australian Consumer Law.

Nothing in this policy limits your statutory rights, including any entitlement to compensation. These rights are not restricted to a 30-day return period.

When a return is not covered

We do not provide a remedy for problems caused by misuse, accidental damage after delivery, or failure to follow care instructions.

If a particular defect was clearly disclosed before purchase, that specific defect is not grounds for a return. Your rights relating to other undisclosed problems remain unaffected.

Arranging a return

Please email info@biglittledeals.com.au before posting an item so we can provide the correct return address and instructions.

Original packaging is helpful but is not required for a valid consumer guarantee claim. Please pack the item securely to avoid damage during transit.

Where a problem covered by Australian Consumer Law is confirmed, we will cover reasonable return postage costs, either by arranging return shipping or reimbursing reasonable costs you have paid. Please retain your postage receipt.

Refunds

We will notify you of the outcome once we have assessed your claim and, where required, inspected the returned item.

Approved refunds will be issued to your original payment method within 10 business days, unless otherwise agreed. Product refunds will reflect the amount you actually paid.

Your bank or payment provider may take additional time to process the refund. If it has not appeared within 15 business days of approval, please contact info@biglittledeals.com.au.