A little help before you buy
We want you to find the right little things for your family. Please check sizes, colours and product inclusions before ordering. If you’re unsure, ask us — we’re happy to help.
Change of mind
We don’t offer returns or exchanges for a change of mind, including choosing the wrong size or colour, so please choose carefully.
Something not quite right?
If your item arrives faulty, damaged or different from what you ordered, please contact us with your order number or other proof of purchase and a short description of the issue. Photos are helpful where available.
We’ll assess the issue and guide you through the next steps. Please contact us for return instructions before posting an item back. Where a product doesn’t meet Australian Consumer Law guarantees, we’ll provide the remedy you’re entitled to, including any required return costs.
Your consumer rights
Nothing in this policy limits your rights under Australian Consumer Law, including for sale and discounted items. For a major fault, you may choose a refund or replacement. For other faults, we’ll arrange an appropriate remedy as required by law.