Shipping policy

Shipping Policy

Big Little Deals delivers within Australia only. We do not currently offer international shipping.

Shipping costs

Available shipping options and charges are shown at checkout before you complete your purchase. Any delivery restrictions will be displayed during checkout.

All shipping charges are in Australian dollars (AUD) and include GST where applicable. If a free-shipping promotion is available, its eligibility requirements will be stated with the offer.

Order processing and dispatch

We aim to prepare and dispatch your order promptly. Any dispatch estimate provided on a product page or at checkout refers to the time needed to prepare your order and is separate from the carrier’s delivery time.

If we become aware of a significant dispatch delay, we will contact you using the details supplied with your order.

If an item becomes unavailable after you order, we will contact you to arrange a suitable resolution, including a refund for goods we cannot supply. We will not substitute a different product without your agreement.

Delivery timeframes and tracking

Delivery times depend on your location and the shipping service selected. Any delivery timeframe provided is an estimate unless expressly guaranteed. Regional and remote deliveries, peak periods, public holidays and carrier disruptions may affect arrival times.

Once your order is dispatched, we will send a shipping confirmation email with tracking details where available. Tracking may take some time to update after the carrier receives your parcel.

If your order is taking longer than expected, email info@biglittledeals.com.au with your order number so we can investigate.

Delivery addresses and missed deliveries

Please check your delivery address carefully before placing your order. If you notice an error, contact us promptly. We will try to assist, but changes may not be possible once an order has been processed or dispatched.

If the carrier leaves a collection notice, please collect your parcel within the timeframe stated by the carrier.

If a parcel is returned because of an incorrect address you supplied or because it was not collected, we will contact you about the next steps. Reasonable actual redelivery charges may apply and will be explained and agreed with you before we resend the parcel. You will not be charged to correct an error caused by us.

Damaged, missing or incorrect deliveries

Please check your order when it arrives. If an item is damaged, missing or incorrect, contact info@biglittledeals.com.au as soon as reasonably possible with your order number and details of the issue. Photos of the item and packaging are helpful where available.

If your parcel appears lost, contact us so we can investigate with the carrier and arrange an appropriate resolution. We remain responsible for meeting our obligations under Australian Consumer Law.

Returns and consumer rights

We do not accept change-of-mind returns. For faulty, damaged, incorrect or misdescribed goods, please refer to our Returns & Refunds Policy.

Nothing in this Shipping Policy limits your rights under Australian Consumer Law, including any entitlement to a remedy for non-delivery or unreasonable delay. Shipping charges will be refunded where required by law.